Description
Alta Resources is hiring a Bilingual Customer Care Representative to provide professional customer service and sales support to existing and prospective customers. The role handles inbound and outbound calls, email, chat, letters, faxes, mail, sample fulfillment, data entry, order validation, surveys, and social media, while troubleshooting issues, maintaining CRM and client-system records, identifying sales opportunities, and resolving customer concerns. The position requires strong communication, problem-solving, organization, confidentiality, and bilingual language skills, along with a high school diploma or equivalent and prior customer service, sales, training, or member retention experience.
