Description
Phoenix is hiring a remote Bilingual Customer Experience Coordinator to support patients using its telehealth platform. The role involves answering inquiries by email, chat, and phone; assisting with onboarding, product education, troubleshooting, account management, shipments, and billing; triaging medical questions; and alerting development and pharmacy teams about technical issues. The position requires strong English and French communication, problem-solving, organization, and the ability to work autonomously in a fast-paced environment.
