Department: Customer ServiceEducation: education_optional
First National Bank of America is hiring a full-time Customer Service Supervisor to lead the mortgage customer service department. The role supervises customer service representatives, handles escalated calls, monitors service quality, manages schedules, supports hiring and training, develops and maintains processes and policies, and communicates with English- and Spanish-speaking customers and employees. It is an on-site position with medical, dental, and vision benefits.
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Banking201-500
First National Bank of America is a nationally chartered bank offering interest-bearing checking and high-yield savings accounts, CDs, and flexible lending solutions. Its portfolio includes Non-QM mortgages, commercial loans, and Self Directed IRA loans, designed to help individuals and businesses grow, save and invest.