Description
The employer is hiring a Bilingual Customer Support Representative to assist customers with e-commerce and telehealth-related services through phone, email, and other support channels. Responsibilities include answering order and subscription questions, managing account requests, guiding customers to available resources, escalating issues, maintaining records, and meeting quality and satisfaction goals. The role is remote, paid at USD $5.50 per hour on an independent-contractor basis, and scheduled Monday through Friday from 8:00 AM to 5:00 PM Central Time. Applicants must have fluent English and Spanish communication skills, at least one year of customer service or call center experience, and the ability to work independently; telehealth, healthcare, pharmacy, e-commerce, and support-platform experience are preferred.
