Bilingual Mortgage Resolution Representative - Afternoon Shift at First National Bank of America

First National Bank of America is hiring a Mortgage Resolution Representative to handle inbound and outbound calls with borrowers whose mortgage payments are past due, identify challenges, offer payment or resolution options, document account activity, and collaborate with internal teams. The role requires bilingual English and Spanish and/or Portuguese, strong communication and customer-service skills, and the ability to handle confidential information and multitask. It is an afternoon/evening on-site position with hourly pay, performance incentives, a shift premium, and benefits including medical, dental, vision, paid time off, and a 401(k) match.