Description
Float is hiring a Product Support Associate to deliver exceptional customer service, product education, software troubleshooting, and bespoke solutions for customers using its finance management platform. The role includes technical investigations, KYB/KYC and security compliance, knowledge-base and issue-tracking work, process improvement, and cross-functional collaboration. It requires at least two years of technical support, digital customer service, IT help desk, or equivalent customer-facing experience, bilingual English and French proficiency, and availability for a Toronto office three days per week plus evening and weekend shifts.
