Description
Cengage Group is hiring a Tier 2 Student Advisor to provide personalized customer support in a fast-paced call center. The role handles inbound and outbound phone calls, email, chat, and case management; resolves learner issues; documents interactions; coordinates next steps; and de-escalates concerns. It requires 1–2 years of customer service experience, bilingual Spanish/English fluency, Monday–Friday availability from 8:30 AM to 5:00 PM EST, and a quiet workspace with reliable internet. The position offers a base pay range of $39,000 to $43,000 USD.
