Description
First National Bank of America is hiring a Bilingual Support Specialist to handle new mortgage inquiries through phone, email, and request forms. The role involves uncovering client needs, building rapport, gathering sensitive information, determining product qualification, documenting communications, and managing high-volume calls. No prior mortgage experience is required because in-house training is provided; candidates must be fluent in English and Spanish, have customer service experience, and demonstrate strong communication, organization, and software skills. The position offers an hourly wage plus monthly incentives, onsite work, and medical, dental, vision, retirement, paid time off, childcare, and pet insurance benefits.
