Description
Jonas Software is hiring one Tier 1 Bilingual Support Specialist (French & English) in North York, Ontario, on a hybrid schedule requiring three days in the office. The role provides first-line technical support through phone, email, and chat; troubleshoots product and system issues; documents and escalates cases; monitors service-level commitments; and assists with French-language training and documentation. Candidates must be fluent in English and French, have at least two years of SaaS technical support or similar customer-facing experience, and be familiar with ticketing systems, databases, Linux, and command-line tools. The position is regular, scheduled for 40 hours per week, and includes an after-hours rotating schedule and public holidays.
