Description
The Bilingual Technical Support Specialist provides front-line technical support for OSV’s electronic products, including Online Giving, Websites, Church Manager, Customer Portal, and Curriculum. The role handles customer inquiries, troubleshoots technical issues, guides users through resolution, provides training, documents cases, follows up on issues, and collaborates with internal teams. It requires customer service or call center experience, cross-platform and networking knowledge, bilingual English and Spanish communication, and strong problem-solving and documentation skills. The position may be remote, onsite, or hybrid and includes Microsoft Teams participation and periodic on-call responsibilities.
