Description
The Training & Quality Assurance Specialist will improve customer experience and operational effectiveness by auditing voice, email, and chat interactions in English and French, coaching agents and team leads, leading calibration sessions, resolving audit disputes, analyzing quality data, and delivering onboarding, refresher, soft-skills, and sales training. The role requires at least 2–3 years of contact centre experience, bilingual French ability, and a secondary school diploma, with post-secondary education in adult learning, training, or a related field preferred. It is a remote position offering health and dental benefits, an associate discount, RRSP/DPSP, performance bonuses, and learning and development programs.
