The Vendor Manager will own and improve bill-dispute and bill-explanation processes for B2B customers, resolve escalations with Escal Ops and Resolver Groups, track vendor performance, identify process gaps, and implement improvements. The role requires 7–10 years of experience in vendor management, aftersales operations, or related functions, experience in IT, telecommunications, banking, or BPO, and a bachelor’s degree in business administration, management, or a related field.
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