Summary from listing
Consumers Energy is hiring a Billing Exception Specialist to investigate and resolve residential and small commercial billing discrepancies, meter and rate issues, register errors, and other account exceptions. The role requires analyzing billing data, communicating with customers, ensuring regulatory compliance, correcting account errors, and identifying process improvements. It is a hybrid virtual/onsite position requiring onsite work on Monday, Tuesday, and Thursday, with the candidate assigned to a Michigan Service Center and required to be within commuting distance or willing to relocate. The position requires a high school diploma and at least two years of experience interpreting complex billing data and identifying discrepancies, along with utility billing, metering, billing systems, and regulatory knowledge. The role is not eligible for immigration sponsorship.
