Summary from listing
The BMC Helix Support Engineer/Admin will provide Level 2.5 support for BMC Helix ITSM applications in Chicago, Illinois, in a hybrid role. Responsibilities include advanced troubleshooting of ARS, SRM, SmartIT, and Smart Reporting; designing and automating ITSM workflows; administering foundation data, access rights, security, and user onboarding; building and maintaining REST-based API integrations; monitoring system performance; and escalating unresolved issues to BMC Helix R&D. The role requires 2 to 5 years of hands-on BMC Remedy ITSM/Helix experience, knowledge of Unix, SQL/Oracle, web services, and REST APIs, and familiarity with Knowledge Management, Asset Management, and Digital Workplace modules. On-call or rotational weekend support is often required, and ITIL or relevant BMC Software certification is highly valued.
