Description
Fora is hiring a Booking Operations Support Lead to serve as the primary escalation point for booking-related support inquiries, resolve complex reservation issues, and manage a distributed global contractor support team. The role owns complex escalations, develops booking-system and GDS expertise, improves support workflows and tooling, and mentors new team members. It requires 3–5+ years of customer support, help desk, or operations experience, including at least 1–2 years in a lead or senior individual-contributor capacity, along with ticketing-platform and support-metrics proficiency. The role is based in Fora’s New York City office and offers $70,000–$100,000 plus equity, with health, dental, vision, retirement, and other benefits.
