Description
IntouchCX is hiring a Bot Quality Analyst to evaluate and improve AI-powered customer service bots by auditing voice and chat interactions, assessing intent recognition, response accuracy, resolution effectiveness, and customer experience, documenting issues, recommending improvements, monitoring performance trends, and contributing to quality reporting and calibration. The role requires at least two years of relevant experience in quality assurance, customer support, or conversational AI evaluation, strong analytical and communication skills, and is based in India.
