Description
The role manages BPO client relationships and existing partnerships while developing new business opportunities. It supports account leads, provides pre- and post-sales technical support, plans and negotiates commercial contracts with procurement stakeholders, evaluates customer needs for upselling, prepares operational and client-performance analyses, develops management reporting, and provides leadership and oversight for client initiatives, including budgets, requirements, testing, and implementation. The posting requires English proficiency, experience in technical support, sales, and account management, technical understanding, strong communication, organization, collaboration, multitasking, critical-thinking, and problem-solving skills.
