Description
Eucalyptus is hiring a BPO Network Manager to build and run an outsourced partner network supporting patient-support operations across multiple markets. The role evaluates and launches BPO partners and delivery hubs, manages contracts, rate cards, SLAs, quarterly business reviews, surge capacity, performance scorecards, KPI reviews, and workforce and quality governance. It requires experience managing outsourced operations across markets or vendors, owning commercial terms and SLAs, and using data to hold partners accountable. The role reports to the Global Patient Operations lead, is based in the United Kingdom, and offers a hybrid setup with three days per week in the Old Street office.
