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BPO Quality Lead at Keen

Compensation

$0/yr

Location
Cape Town, Western Cape
Type
Full-time
Level
Lead
Posted

Description

Keen is looking for a BPO Quality Lead to oversee and improve quality assurance functions within their BPO operations. This role involves managing Quality Assurance audits, developing QA methodologies, coaching team leads, and ensuring service delivery meets client expectations. The ideal candidate will have extensive experience in quality assurance, strong leadership skills, and familiarity with performance management tools.

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