Description
The Branch Manager oversees the daily service and efficient operation of a credit union branch, including member service, staff coaching and motivation, regulatory compliance, security, and branch operations. The role leads and manages Member Service Representatives, resolves complex member issues, maintains service quality, ensures compliance with credit union policies and applicable regulations, and represents the credit union with members, sponsors, suppliers, and other financial institutions. The position requires a bachelor’s degree or equivalent experience and education, at least two years of financial services management experience, strong communication and decision-making skills, and the ability to perform physically demanding branch duties.
