Description
The Branch Operations Manager owns daily branch operations, including cash, clearing, account opening, service requests, vault and ATM controls, reconciliation, customer servicing, KYC/AML compliance, audit preparation, service metrics, frontline training, and inventory management. The role also partners with sales and service teams, cross-sells insurance and investments, and activates digital banking for new customers. It requires 3–9 years of branch operations experience, a graduate qualification, and preferably banking certifications such as JAIIB or CAIIB.
