Description
The Brokerage Service Center Agent supports operational performance, productivity, technical systems use, customer service, and efficiency in a global supply chain brokerage environment. Responsibilities include monitoring employee satisfaction and operational metrics, completing required training, maintaining accurate records and correspondence, following company policies, escalating issues, and contributing to a healthy cross-functional work environment. The role prefers 3 months to 1 year of related data-entry or training experience, strong communication and computer skills, English fluency at 60%, and a customer-service-oriented approach.
