Description
Burton is hiring a full-time seasonal Basecamp Guide, also called a customer service representative, to support riders and outdoor enthusiasts through phone, chat, and email. The role handles product, order, and warranty questions; guides customers through Burton, Analog, and Anon product lines; helps identify appropriate gear; and collaborates with e-commerce and store teams. It is an hourly position starting at $20 per hour, with flexible shifts including evenings, holidays, and weekends from November through March, and work from Burlington headquarters three or more days per week. The role requires strong communication, adaptability, customer-service orientation, and experience with order management, customer-resource management, and cloud-based phone systems; snowboard or ski industry experience is preferred. Eligible candidates must reside in one of the listed states.
