Description
BlackRock is hiring a ServiceNow Business Analyst to partner with business groups, implementation teams, product managers, developers, and delivery teams on ServiceNow improvements, integrations, and new capabilities. The role involves capturing and documenting requirements, translating business needs into functional requirements, user stories, and acceptance criteria, supporting ITSM and platform standards, coordinating testing and user acceptance testing, and recommending workflow and reporting improvements. Candidates need at least four years of Business Analysis or Enterprise Service Management experience, hands-on ServiceNow experience, and knowledge of ITSM processes; the role follows a hybrid model requiring at least four days in the office per week.
