Description
Amazon is hiring a Business Analyst in Network Strategy and Performance to plan and optimize customer service staffing, monitor service levels, analyze headcount and operational data, investigate defects, and build dashboards and automated alerts. The role applies AI tools to accelerate analytical workflows and requires experience in tax, finance, or a related analytical field, complex Excel VBA macros, a bachelor's degree or equivalent, requirements analysis, and SQL or ETL. The position is based in Seattle, Washington, with a base salary of 80,200 to 97,600 USD annually.
