Description
Amazon is hiring a Business Analyst in Network Strategy and Performance to plan and optimize customer service staffing, monitor service levels, analyze headcount and operational data, investigate defects, and build dashboards and automated alerts. The role also coordinates shift schedules, training, new-hire and rotation processes, and applies AI tools to improve analytical workflows and automation. Candidates need at least one year of tax, finance, or related analytical experience, two or more years of complex Excel VBA macro experience, a bachelor's degree or equivalent, and experience with SQL or ETL; Tableau and large-dataset experience are preferred.
