Description
The Business Analyst will partner with Field Services, Care, IT, and other business stakeholders to translate needs into requirements, support IT development and user acceptance testing, manage a business-intake backlog, and own the customer portal roadmap and vendor management. The role also builds reporting dashboards, documents BA processes, tracks project milestones, and mitigates delivery risks. Candidates need 3–5+ years of business analysis or related experience, IT delivery experience, vendor-management experience, strong prioritization skills, and the ability to lead cross-functional initiatives without direct authority.
