Description
The Business Application Coordinator provides Tier 1 help desk and application support for Business Enablement systems, workflows, access requests, reports, and business processes. The role handles ticket triage, troubleshooting, documentation, escalations, knowledge-base creation, and cross-functional coordination, while also supporting system releases, user acceptance testing, training, and adoption activities. It requires at least two years of relevant experience, strong communication and customer-service skills, and the ability to work in a ticketing system; Jira experience is preferred. The position is an individual-contributor role based onsite five days per week in Atlanta, Georgia.
