Description
The Business Process Analyst supports the Business Process Manager by evaluating, documenting, improving, and sustaining operational business processes across the organization. The role analyzes operational and financial data, audits reports and transactions, monitors performance metrics, supports billing and branch operational issues, prepares performance reviews, leads process-improvement initiatives, develops operating procedures and training materials, and supports audit and SOX-related controls. The position requires at least two years of relevant experience, proficiency with Microsoft Excel and Office, and preferably a bachelor’s degree, process-improvement experience, CRM experience, and experience in a branch or multi-location environment.
