Description
Kaseya is hiring a Business Process Lead, Digital & Service Experience to own the end-to-end design and governance of customer-facing digital and service capabilities, including account self-service, partner portals, commerce, and customer service. The role combines live operational process ownership with the design and build of a product-led digital commerce motion covering trials, in-app purchases, and self-serve upgrades. It is a hands-on individual-contributor position responsible for process decomposition, requirements translation, cross-functional facilitation, change management, adoption, and capability sequencing, with strong partnership across business, product, engineering, and customer success teams.
