Business Relationship Manager at Freshfields

Freshfields US LLP is hiring a Regional Service Management Lead to serve as the primary IT contact for the New York region. The role focuses on service excellence, stakeholder engagement, incident and technology-change management, outsourced-service-provider relationships, budget monitoring, and continuous improvement across the New York office and nearby locations. Candidates should have IT service management and customer-insight experience, strong analytical and communication skills, familiarity with ITSM tools such as ServiceNow, and experience with major incidents and technology change delivery. The position is based in the New York office and offers a compensation range of $120,000 to $200,000.