Description
O-I is hiring a Customer Experience Transformation Analyst to identify opportunities to improve commercial processes and deliver technology-enabled solutions across the business. The role partners with Commercial, IT, GBS, and external stakeholders to analyze and map processes, design and implement automation and AI-enabled capabilities, support CRM and commercial technology deployments, use data and analytics, document requirements, train users, and monitor solution performance. The position is remote, reports to the Customer Excellence Solutions & Sales Operations Director, requires less than 5% travel, and offers flexible working hours.
