Description
Mimecast is seeking a Business Systems Support Analyst to provide comprehensive support for business-critical applications across various enterprise systems, primarily focusing on Salesforce production support. The role involves managing support tickets, troubleshooting user issues, collaborating with cross-functional teams, and contributing to process improvement efforts. This analyst will ensure smooth day-to-day business operations by addressing challenges related to sales, finance, customer experience, partner operations, and go-to-market functions.
