Description
The Call Care Agent serves as the first point of contact for guests and clients, handling inbound and outbound calls, answering inquiries about accommodations, farm experiences, events, pricing, and availability, processing reservations and bookings, recording customer information, escalating complex issues, following up on confirmations and feedback, and supporting sales and marketing. The role requires a minimum of an OND, HND, or bachelor’s degree or equivalent experience, 1–2 years of call center, front desk, hospitality, or customer service experience, strong communication and listening skills, basic computer literacy, and willingness to work flexible shifts including weekends and public holidays.
