Description
The Customer Contact Center Specialist supports IKEA customers before, during, and after purchases by identifying needs, providing solutions, resolving complaints, updating case notes, maintaining service levels, and promoting relevant assortment and store activities. The role also involves add-on sales advice, inventory participation, store coordination, and improving processes. Intermediate spoken and written English is desirable, along with experience with smooth purchasing processes, customer complaints, computer use, and relevant contact-center tools.
