Summary from listing
Great West is hiring a Call Center Associate to serve as the first point of contact for inbound callers, assess their needs, route calls, provide basic assistance, manage call volumes, and support administrative and customer-service functions. The role requires strong communication, customer service, multitasking, computer, data-entry, and problem-solving skills, with a high school diploma or equivalent required and an associate or bachelor’s degree preferred. The schedule includes Tuesday through Friday from 8:30 a.m. to 4:30 p.m. and Saturday from 3:30 p.m. to 11:00 p.m., with a hybrid arrangement of three office days and two remote days, plus some fully remote options pending working hours.
