Description
The Call Center Coordinator answers patient and physician calls, initiates referrals and inpatient transfers, responds to voicemails and emails, processes payments, interprets Explanation of Benefits, updates patient information in EMR/EHR software, monitors audit journals, resolves escalated issues, and meets customer-service quality metrics. The role requires a high school diploma or GED, at least two years of call center experience, preferably in a medical setting, Microsoft Office and EMR/EHR proficiency, and strong communication, organization, decision-making, and customer-service skills.
