Description
Amida Care is hiring a Call Center Manager to oversee the daily operations and performance of its Member Services Call Center, including Member Services Representatives, Escalation Representatives, and Team Leads. The role manages service-level and productivity goals, analyzes call-center data, coaches and develops staff, resolves performance concerns, improves member-facing processes and systems, and collaborates with other departments. The position requires at least three years of call center management experience and three years of healthcare customer-service experience, along with strong analytical, leadership, communication, confidentiality, and Microsoft Office skills.
