Description
TTEC is hiring an onsite Call Center Manager in Rocky Mount, North Carolina. The manager will lead, mentor, coach, and motivate a call center team; monitor customer satisfaction, service levels, and quality goals; handle associate questions, employee issues, and customer escalations; coordinate training; manage attendance and multiple ongoing tasks; and use data for reporting. The role requires at least two years of call center manager experience and offers an anticipated salary range of $80,000–$90,000, performance bonuses, healthcare and wellness benefits, paid time off, and tuition reimbursement.
