Description
The Member Service Representative answers incoming phone calls, processes member transactions, resolves account and banking questions, opens and closes accounts, processes wire transfers and check withdrawals, orders checks and debit cards, handles stop payments and statements, assists with online banking and PIN or password resets, posts mail deposits and payments, and scans documents. The role requires a high school diploma or equivalent, 6–12 months of call-center or financial-institution experience, and completion of Indiana Members Credit Union internal training.
