Description
The Credit Union Member Services Representative provides information and customer service to credit union members through telephone, digital correspondence, and in-person interactions. The role handles member inquiries and complaints, account opening and maintenance, fraud prevention, product cross-selling, teller transactions, online banking support, and trust or estate account assistance. It also includes ITM coverage and a regular Saturday rotation. The position requires a high school diploma or equivalent and one year of customer service or retail sales experience, with an associate’s degree preferred. Base pay is $18.32 to $30.54 per hour, with a sales incentive program and possible location-based variation.
