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Call Center Operations Manager at ITCON Services

Location
Nashville, Tennessee
Type
Full-time
Posted

Description

ITCON is seeking a decisive Call Center Operations Manager to oversee the daily operations of the NCC, leading a 24/7/365 command center that provides high-quality customer service and analytical support to ICE Officers. The role focuses on translating organizational objectives into operational reality, managing shifts, and ensuring reliable service in a federal law enforcement environment.

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