Description
cFocus Software is hiring multiple Customer Service Agents to support the National Institutes of Health Call Center Services program in Bethesda, Maryland. The role provides telephone and email customer service, resolves inquiries, documents activities, handles no-fail calls and medical emergencies, supports paging and fire-and-rescue communications, and escalates issues as needed. Required qualifications include a high school diploma or GED, at least two years of customer service experience, Microsoft Office proficiency, and strong written and verbal communication skills. Preferred qualifications include an associate degree or higher, healthcare or no-fail call center experience, call center management experience, and bilingual ability. The position offers medical, dental, and vision benefits, a 401(k) employer match, paid time off, and disability insurance.
