Description
Koniag Services Inc. is hiring a Call Center Operator (Swing shift) in Nashville, Tennessee to provide frontline support to government end users through phone, email, chat, and ticketing systems. The role handles incoming calls, documents issues and resolutions, follows call-handling procedures and knowledge-base articles, routes and prioritizes tickets, monitors service-level requirements, and communicates with users throughout the support lifecycle. The position requires a high school diploma or GED, at least one year of call center, help desk, customer service, or technical support experience, strong communication and documentation skills, Microsoft Office and Teams proficiency, and the ability to obtain a government security clearance. Benefits include medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits, and tuition reimbursement.
