Description
The Call Center Quality Assurance Specialist at Catalis ensures the accuracy and integrity of transactional processing and reporting for Florida Savings and Prepaid Plans, aligning with Florida SLA requirements. This role is based in Tallahassee, FL, and involves conducting quality reviews of financial and non-financial transactions, managing compliance dashboards and audit requests, and providing call center oversight. The specialist will also support cross-departmental tasks, contributing to various areas like processing, compliance review, and audit based on work volumes.
