Description
United Way of Connecticut is hiring 2-1-1 Crisis Contact Center Specialists for a third-shift, full-time role in Rocky Hill, Connecticut, with hybrid work after training. The specialist answers calls, texts, and chats from people in emotional or mental health crises, provides compassionate support and de-escalation, connects callers to resources, and documents interactions. The role pays $24.00 per hour plus a $4.00 shift differential for qualified hours, includes paid training and ongoing supervision, and offers health benefits, paid time off, holidays, tuition reimbursement, and a 401(k) contribution. Applicants should have a bachelor’s degree and one year of human services experience, with backgrounds in social work, psychology, counseling, or criminal justice and crisis-response experience preferred; the application deadline was September 28, 2026.
