Description
United Way of Connecticut is hiring a full-time 2-1-1 Crisis Contact Center Specialist for its third-shift team in Rocky Hill, Connecticut. The role answers calls, texts, and chats from people in emotional or mental health crises, provides compassionate support and de-escalation, connects callers to community and emergency resources, and documents interactions. The position pays $24.00 per hour plus a $4.00 per hour shift differential for qualifying hours, with a hybrid schedule of four remote days and one in-office day after training. Benefits include paid training, ongoing coaching, paid time off, holidays, employer 401(k) contributions, health benefits, tuition reimbursement, and public service student loan forgiveness eligibility.
