Description
The Contact Center Specialist – Information & Referral/Housing (First Shift) answers calls, chats, and emails from people seeking support and community resources, assesses needs, researches and advocates for complex cases, provides housing and other referrals, documents interactions, and follows confidentiality protocols. The role is based in Rocky Hill, Connecticut, with a first-shift schedule of 7:00 AM–3:00 PM, full-time status in a 24/7 operation, and a hybrid schedule of four remote days and one in-office day after training. Starting pay is $21.30 per hour, with additional shift differentials and benefits including health coverage, paid time off, holidays, and a 401(k) contribution.
