Description
The Call Center Representative will handle inbound and outbound client calls, troubleshoot issues, resolve complaints, clarify information, de-escalate upset customers, record conversations in CRM software, and recommend additional services or products. The role requires French and English communication, customer service experience, strong organizational and verbal communication skills, CRM and Microsoft Office proficiency, accurate typing, and critical thinking. A high school diploma or GED is preferred, and the salary is $19.00.
