Description
The Call Center Specialist handles inbound and outbound customer calls, inquiries, requests, and complaints across phone, fax, email, and other channels. The role provides customer service, follow-ups, callbacks, product and service information, complaint resolution, fraud reporting, and coordination with customer care and other departments while meeting service-level targets. It requires a bachelor's degree, 0–2 years of experience in the same function, strong English and computer skills, customer orientation, communication and interpersonal abilities, teamwork, flexibility, and time management.
